The actual terms of the warranty for your product(s) are included in the documentation from the vendor or manufacturer. This document is an informational summary only.

Check Your Order

If you find an error in your order, a product is missing, or you have a question about the billing, contact MCC Bookstore at (585) 292-2020 immediately.

Starting Your System for the First Time

MCC Bookstore recommends that you set up and start your system within three days of receipt and before adding any components.

Technical Support for MCC Software and Services

Technical support for MCC -supported software is available from the Student Technology Help Desk, Brighton Library, Room 223 or Learning Commons (DTC) Room 440 .You can reach them by phone at (585) 292-8324 option 1 or by email at technologyhelp@student.monroecc.edu.

Need Help with a Vendor Problem?

If you do not get a satisfactory response when working with a vendors' technical support or for any problem with a purchase made through MCC Bookstore, send an email to bookstore@monroecc.edu or call (585) 292-2020 and ask to speak with a supervisor. Please have the following information ready when you call or include the details in your email:

• A description of the problem you are experiencing
• A summary of any correspondence or phone calls with the vendor(s) and MCC Bookstore, including dates
• The case number, if any, assigned to you by the vendor
• The original Computer Sales Order #

All Dell computers are sold with one- to four-year parts and labor warranty. Extended service plans may also be purchased while the orignal warranty is still in effect.

If you are experiencing problems with your new system, you may either call Dell Technical Support ((800) 234-1490) or contact MCC Bookstore for further assistance.

Dell Technical Support

Information on direct support from Dell Technical Support ((800) 234-1490) is included with your system. Additional information is available at: www.support.dell.com. You will need to provide them with the Express Service Code of your system.

Dell Warranty Service

Dell Computer Technical Support at (800) 234-1490 or via the web at www.support.dell.com. Dell extended warranty service can be purchased through MCC Bookstore or direct from Dell Computer.

Apple products come with 90 days of complimentary telephone support and 1 year of repair coverage. You can extend your coverage with an AppleCare Protection Plan, available in our store or on the Apple website up to 1 year after your purchase. For hands-on help contact MCC Bookstore or visit apple.com/support.